What is your return policy? 

We offer a 30-day return policy, giving you 30 days after receiving your item to request a return. To be eligible, items must be:

In the same condition you received them (unworn/unused).

With all original tags attached.

In the original packaging with proof of purchase.

How do I start a return? 

Contact us at hello@puntaloca.com. We’ll send you instructions on where and how to send your package.

Are there any exceptions? 

Yes. We cannot accept returns on sale items or gift cards. For all other items, if you receive something defective, damaged, or the wrong product, please contact us immediately so we can make it right.

What is the "EU 14-day cooling off period"?

 For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is in its original, unworn condition with tags.

When will I get my refund?

 Once we receive and inspect your return, we will notify you of the approval. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

How do your sizes run? 

We follow International Sizing standards. Detailed size charts are available on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

How should I care for my leather pieces? Our Leather Ready-to-Wear is crafted from premium skins sourced from certified responsible farms. To maintain the "second skin" feel, avoid water and grease. We recommend professional leather cleaning only and storing on padded hangers.

What materials are used for swimwear? 

Our bikinis are made from Vita, a sustainable techno-fabric made of 100% regenerated nylon fiber from fishnets and other post-consumer waste. It is hyper-resistant, elegant, and soft—designed to last through many summers.

What makes "One-of-a-Kind" pieces special? 

These are exclusive designs that are never mass-produced, they are hand-painted by balinese artist Basugi. Once these limited-run pieces are gone, they won't be restocked.

Are your products sustainable? 

Sustainability is at our core. From our recycled Italian acetate sunglasses to our Vita fishnet swimwear and responsibly sourced leather, we prioritize materials that reduce environmental impact without compromising on high-fashion attitude.

Is my payment secure? 

Absolutely. We use industry-standard encryption to ensure your personal and payment information is kept 100% secure. We do not store your credit card details.

Which payment methods do you accept? 

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay. We also offer PayPal for a quick and secure checkout.

• Note: We are currently in the process of integrating Klarna to offer flexible payment options—stay tuned!

How do I apply my Welcome discount?

 Enter your unique code from your welcome email in the "Discount Code" field during the final stage of checkout. Please note that welcome codes usually apply only to full-priced items and cannot be combined with other promotions.

Do the sunglasses offer protection? 

Absolutely. All Punta Loca sunglasses provide 100% UV protection (Category 3). To keep them in perfect condition, use the provided microfiber cloth and always store them in their protective case.

What makes your eyewear premium? 

Our frames are sculpted from recycled Italian acetate, blending a rich, artisanal feel with a sustainable soul. We use green-tinted CR39 lenses that are UV400-certified. This combination ensures high-definition clarity, total protection, and a silhouette that balances warmth with a bold attitude.